Overview

Program Objectives

  • Learn to communicate openly and directly
  • Work smarter, harder, faster, and better
  • Demonstrate “value added”
  • Look for leadership opportunities
  • Embrace and initiate change
  • Have a positive impact on their company, customers, and colleagues
  • Take charge of their personal life

Module 1: Attitude

  • Discover how your attitude, behavior, and job performance are related
  • Treat customers and coworkers respectfully and professionally
  • Prevent negative feelings from affecting your performance and actions at work

Module 2: Personal Accountability

  • Learn how your specific job is directly linked to the financial stability, success, and growth of your organization
  • Document your results and cultivate advocates and allies
  • Let the appropriate people know of your accomplishments

Module 3: Balance

  • Discover how the quality of your personal life has a direct impact on the quality and success of your professional life
  • Have a stable personal life that allows you to direct your attention and energy toward your work , customers, and teammates

Module 4: Change

  • Accept and adapt to organizational and life changes with professionalism, determination, and optimism
  • Accept your role in initiating change when appropriate
  • See yourself as a change agent for your team

Module 5: Productivity

  • Focus on working diligently despite anything else that is going on in your life
  • Reinforce the concept that using time wisely and maintaining balance between work and home/leisure will make you a healthier, more consistently productive employee

Module 6: Communication

  • Use effective communication techniques for the success of your organization
  • Be open, honest, and assertive with customers, coworkers, and management about their needs, feelings, preferences, and ideas

Module 7: Leadership Opportunities

  • Assume a leadership role in your organization, regardless of job title
  • Be a problem solver and take charge when necessary and appropriate
  • Have a proactive attitude that adds value to interactions with customers, coworkers, and your employer